FAQs
Ordering
How do I check my order status?
How do I check my order status?
To check your order status, log in to your account and go to the "Order History" section. You will see the status of all your orders there.
What should I do if I received a damaged or incorrect item?
What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue by either sending a replacement or issuing a refund.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! To cancel your order, contact our customer support team immediately. Orders can only be canceled before they are processed for shipping.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Holidays will receive a reply the following day after the holiday
Can I modify my order after placing it?
Can I modify my order after placing it?
Once an order is placed, it cannot be modified online. If you need to make changes, please contact our customer support as soon as possible.
How do I update my shipping address?
How do I update my shipping address?
You can update your shipping address during the checkout process. If you need to change the address after placing an order, contact our customer support team as soon as possible.
Shipping
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier's website.
What should I do if my order hasn't arrived?
What should I do if my order hasn't arrived?
If your order has not arrived within the estimated delivery time, please check the tracking information provided. If you still need assistance, contact our customer support team.
What countries do you ship to?
What countries do you ship to?
We currently ship all over India. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. For Next day shipping kindly contact us
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Can I exchange an item?
Can I exchange an item?
Yes, you can exchange items within 7 days of receipt. Please follow the same process as returns. Note that exchanges are subject to availability.
Get in touch
Have questions about your order, or a general enquiry?